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Hotline
Hotline Hotline from Monday to Friday from 9am to 5pmTechnical assistance with remote control (problem solving, faulty settings, driver updates, etc.)
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Assistance - Intervention
Assistance - Intervention Problem resolution Parameterization error Driver update, etc. Handling of a peripheral (configuration and start-up, advice)
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Formation
Formation Assistance from the beginning to the total control of the equipment (assistance with configuration, start-up, etc.) Personalised advice Software training at user and administrator level
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Project Support
Project Support Analysis of needs Study, advice and optimization Exchange and coordination with the various technical stakeholders Assistance and follow-up of the deployment
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Hardware Maintenance
Hardware Maintenance Double exchange on site of defective peripherals Workshop repair of peripherals In addition: spare parts, motherboards and print heads not covered by the manufacturer's warranty One annual visit Hotline from Monday to Friday from 9am to 5pm
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Software Maintenance
Software Maintenance Provision of minor and major software updates Access to the download site The expression and follow-up of requests via the customer area The transmission of information on the evolutions brought to the maintained software Hotline from Monday to Friday from 9am to 5pm
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Expertise - Reparation
Expertise - Reparation Verification of the software (firmware) Mechanical check Print head check Motherboard check Power supply check Cleaning Extra part Intervention on site
Commercial Service +33 1 39 76 55 67 
Secured delivery
UPS Service
Technical support
+33 1 39 76 55 42
E-catalogue
